Frequently asked questions
FAQ
Do you ship internationally?
Currently, we only ship within the USA.
How long does it take to receive my order?
Our handling time is 1–2 business days. Transit typically takes 3–4 business days.
Do you offer free shipping?
Yes! All products are shipped free of charge within the United States.
What payment methods do you accept?
We accept credit/debit cards (Visa, MasterCard, AmEx, Discover), PayPal, Shop Pay, Apple Pay, and Google Pay.
Can I return a product?
Yes! We accept returns within 30 days of delivery, for both defective and non-defective products.
Can I cancel my order?
You can cancel within 24 hours of placing your order if it hasn’t shipped. After shipping, you can return the item under our 30-day return policy.
Is my payment secure?
Yes! Payments are processed through Shopify’s encrypted checkout system. We never store full card information.
Can I exchange a product?
Yes! We gladly accept exchanges. Please contact us before returning your item so we can arrange your replacement.
How long does it take to get a refund?
Refunds are processed within 24 hours after the returned item is inspected.
Are there any fees for returns?
No. Returns are free, and a prepaid return label is included in your package.
What types of trading cards do you sell?
We specialize in basketball, soccer, baseball, and football cards for collectors of all levels.
Are your trading cards authentic?
Absolutely! All trading cards sold by
BCARDDI are genuine and carefully verified.
How can I contact you?
Cardox
🌐 cardox.shop
Operated by: CL MACONNERIE
📍 Business Address:
174 RUE de la Combe
73210 La Plagne Tarentaise
France
📍 U.S. Store Location:
1521 St Ann St
Jackson, MS 39202
United States
TVA: FR90941251845
SIRET: 94125184500017
CEO: CHENAL Lucas
Customer Support
📧 Email: mehaffeybelinda48@gmail.com
📞 Phone: +1 581 708 5136
Business Hours
Monday – Saturday
Closed after 2:00 PM
⏰ Mountain Standard Time (Heure Normale des Rocheuses)
Closed on Sundays.
When is customer support available?
Our support team is available during standard business hours (Monday–Friday). We aim to respond to all inquiries as quickly as possible.
Is my personal information safe?
Yes! Please see our Privacy Policy and Cookie Policy for details on how we protect your data.