Warranty & Replacement Policy – Cardox

Last updated: January 22, 2026

This Warranty & Replacement Policy explains the conditions under which Cardox offers warranty coverage and product replacements for items purchased from https://cardlouix.shop (“the Site”).

Cardox specializes in collectible trading cards, including basketball cards, soccer cards, baseball cards, and football cards.

1. Warranty Coverage

Cardox guarantees that all products sold are authentic and as described at the time of delivery.

Our warranty covers:

  • Manufacturing defects

  • Damage that occurred during shipping

  • Incorrect items received

This warranty is valid for 30 days from the date of delivery.

2. Eligible Products

Both defective and non-defective products are eligible for replacement, provided the request is made within the warranty period.

Warranty coverage applies to all collectible trading cards sold on our Site.

3. Replacement Options

If your warranty claim is approved, you may choose:

  • 🔁 Product replacement, or

  • 💰 Refund, in accordance with our Return & Refund Policy

Exchanges are offered at no additional cost.

4. Replacement Cost

  • Replacement shipping is free

  • No restocking fees

  • No handling fees

  • A prepaid return label is included in your package

You will not incur any charges during the replacement process.

5. Replacement Process

To request a warranty replacement:

  1. Contact our customer support team

  2. Provide your order number and a brief explanation

  3. Use the prepaid return label to send the item back by mail

Once the returned product is received and examined, your replacement or refund will be processed.

👉 https://cardlouix.shop/pages/contact

6. Processing Time

  • Warranty claims are reviewed promptly upon receipt

  • Replacements or refunds are processed within 24 hours maximum after inspection

Delivery times for replacement items follow our Shipping Policy:

👉 https://cardlouix.shop/policies/shipping-policy

7. Exclusions

Warranty coverage does not apply to:

  • Damage caused by misuse or improper storage after delivery

  • Normal wear and tear beyond the warranty period

  • Requests submitted after the 30-day warranty window

8. Customer Service Hours

Our customer support team is available:

Monday – Saturday
Closed after 2:00 PM
⏰ Mountain Standard Time (Heure Normale des Rocheuses)

9. Contact Information

For warranty or replacement requests, please contact us:

Cardox – Customer Support
📧 Email: mehaffeybelinda48@gmail.com
📞 Phone: +1 581-708-5136
🌐 Website: https://cardlouix.shop